The Cireson portal has it’s own web based pages for Knowledge articles – but what does one do when they have 4000 knowledge articles in Rich Text Format (RTF) stored in the SCSM knowledge base?
A guy named John Doyle was awesome and wrote a script and DLL to migrate the date! Go John! you are the hero of the day.
The other day, someone asked about migrating KB articles from the SCSM database to the Cireson Portal.
I built a small PowerShell script to attempt this. The code is fairly simple. You need to place the MarkupConverter.dll file somewhere on the file system and then reference this path in the script. You also need to set the URL to your Portal Server, and your credentials to authenticate to the portal.
It uses SMLets to get the list of KB articles from the SCSM Server and then uploads the articles to the Cireson Portal using the API – AddOrUpdateHTMLKnowledgeApi.
The code converts the RTF content in the End User and Analyst content to XAML, and then converts this to HTML. I looks alright on my server, but I am not guaranteeing the accuracy of the conversion.
Please feel free to modify it and adapt it to your needs.
https://us.v-cdn.net/6026663/uploads/editor/8c/2q7dwesg4hb7.zip
So of course i wanted to know more about this “AddorUpdateHTMLKnowledgeAPI which lead me to here:
https://support.cireson.com/Help/Api/POST-api-V3-KnowledgeBase-AddOrUpdateHTMLKnowledgeApi
and of course the general Cireson help:
https://support.cireson.com/Help